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©2020 by Tile Concepts, Inc.

Created by Pacesetter Marketing, LLC

Frequently Asked Questions

There are many questions that homeowners have, after they agree to a pool renovation.  Below are some of our most frequently asked questions.

What is the first step in the pool renovation process?

Depending on which service is chosen, the project begins with a consultation of some, or all, of the following:

  • Pool History

  • Aesthetics and Personal Style

  • Materials

  •  Budget

  • Timeline

How often will we see you in the process?

I am generally in the pool working with my crew. There may be times that I may be coming and going, checking in several times a day.

How long does the typical renovation take?

Typically, projects take 1-2 weeks, unless there is a weather delay. Some larger and more involved projects can take additional time.  You will be given a timeline at the project meeting and be notified regularly if there are any changes.

The price range for replaster renovations seems to vary from company to company. Why is there a difference?

Prices can vary based on the quality of products used in the renovation, the amount of plaster applied to your pool walls and the quality of construction. Tile Concepts uses a strong grade of bond material to ensure pool longevity.  We choose SGM Bond Coat or Multi-Coat because it virtually eliminates delamination problems and provides even hydration while plastering. SGM Bond Coat helps the new plaster mechanically and chemically bond to your existing shell.  The amount of plaster that renovation companies use can vary greatly and change the estimated price significantly. We never undershoot or skimp on the amount of plaster that should go on your pool.   My plaster crew is regarded as the best in the business having worked together for over 10 years and replastered thousands of pools.  They are professional, friendly and very respectful of our client’s home and yard. I believe that lowering my standards and using average crews to reduce my prices will result in substandard renovations.
I believe that after care is extremely important the first week after a renovation so chemically balancing the water and after care is included in our pricing.  We do not leave the chemical balancing up to your weekly pool service company.
The initial cost-savings that you may find elsewhere,  is a result of the use of inferior bonding agent products, less plaster on your pool, quality of the construction staff and the lack aftercare program – which ultimately will cost you more down the road.

How long after replastering can I heat the pool or spa?

The National Plaster Council suggest 4 weeks.

How long do I have to wait after a replaster before I can swim?

It takes approximately 3-5 days for the pool water and chemicals to stabilize. Swimming is permitted after the water is stabilized.

Who will do the chemicals and brushing after pool being filled? I hear that it is very important.

Ensuring the chemicals are correct and brushing the pool is so important that we come out several hours after the pool has started being filled to start the process of dropping the Ph. It is crucial to keep the Ph down immediately and our crew is out there handling this for you is part of our service.

Can you help us with some equipment upgrades?

Tile Concepts does not get involved in equipment but can recommend some well certified pool companies to handle any needs you have.  Remember, anyone working on equipment today must be certified.

Do you have liability insurance?

Yes. We are fully insured.

How long have your employees been working for you?

I have three long- time craftsman that have been working with me for 10-20 years.

Do I need a permit and will my fence have to come down?

We do not need any permits unless we are changing the existing structure.
Your fence will not need to come down as we can do everything we need to do, going in and out of the normal gate.

Will plaster get on my tile and stone? If so, how do I get it off the stone?

Before plastering, the plaster crew will cover all the tile and coping with plastic to prevent any overspray.

Will the alley be a mess? Will all the trash be removed from the job?

We go out of our way to make sure that when we leave each day and at the end of the project, there is no mess in the alley or driveway. Our crew never leaves you with anything except a cleaner place than when we arrived.

Can you recommend a service company that is very knowledgeable and dependable in taking care of our upgraded plaster finish on a weekly basis?

Tile Concepts ALWAYS does the initial aftercare and brushing of the pool for a few days to get things stabilized. After that, I can recommend a few outstanding companies that we have worked with over that will do an outstanding job.

How many guys are on your stone crew?

Crews can vary in size from 2-10, depending on the project. Typically, we use five-man crews. We believe in doing the job correctly and in a timely fashion.